Haisten Merchant Services

AppointmentCall: It's like adding an ultra-efficient staff member to your office.

A communication powerhouse, AppointmentCall pays for itself in weeks and continues to reliably and consistently make money for your practice.

AppointmentCall's voice technology blends seamlessly with your existing practice software data system, allowing you to stay connected with a wide variety of personalized automated messages.

AppointmentCall provides patient communication for a wide variety of applications including:

• Appointment Reminder Notification and Touch-tone Confirmation
• Medication Reminders
• Happy Birthday Wishes
• Pre - and Post-Op Instructions
• Recall Notices
• No-Show/Missed Appointment Notices
• New Practice Information (i.e., office closings, holiday hours, policies, etc.)
• New Patient Greetings
• Overdue Account Notification
• "It's that time" reminder calls
• "Are You Okay?" patient check-up
• Emergency notification
• 24-hour clinic information line
• Patient connection line
• Lab results
• Patient surveys

Your office staff's had a long day providing top-notch patient services. It's been a hectic day and they're still faced with a few hours of phone calls yet to be made: next-day appointment reminders, no-show reschedules, and a few past-due notices.

Thanks to AppointmentCall, it all gets done after hours automatically (whenever they choose). Your staff stays focused on in-office patients while AppointmentCall builds relationships with all of your other patients.

With AppointmentCall's reach, your practice will experience fewer no-shows and greater revenues as a result. You staff can relax, knowing their daily routine will be steadier. You can relax knowing your practice will be more profitable.

AppointmentCall's exclusive message-building Interactive Voice Response (IVR) technology means the end of choppy, "ransom-note" type messages. Your patients hear smooth, natural sounding messages recorded in the voices of familiar staff or doctors. The result? Remarkably high patient acceptance.

AppointmentCall's powerful features allow you to:

• Create an unlimited number of message types - standard or customized
• Deliver messages by phone or e-mail - and you choose when
• Smoothly integrate with existing software to accurately provide appointment-specific information
• Set up for operation in just minutes every day
• Provide daily, detailed printable reports of the previous day's call results
• Touch-tone confirmation allows patients to confirm appointments.
• Recognize virtually all answering machine types to ensure message delivery
• Supports text to speech to speak virtually any name.
• Supports an unlimited number of languages
• Expands to accommodate thousands of calls per day.

AppointmentCall provides a means to achieve everything you' need from automated notification: fewer broken appointments, greater practice revenues, improved patient compliance, stronger patient relations, reduced front-office workload, increased efficiency and dramatic return on investment.

Watch practice productivity and revenue skyrocket with AppointmentCall.

AppointmentCall solves many communication issues automatically, and helps build your practice efficiency by automating many redundant client notification and communication tasks.

AppointmentCall is a notification dialing powerhouse that communicates virtually any information, such as appointment date and time, by phone and email. Clients confirm appointments with one touch on their phone keypad, alerting your staff schedule changes automatically so empty slots can be filled.

AppointmentCall's Call Database allows you to create or import hundreds of unique call and email lists. It's easy to tag and create targeted calling groups, such as "post-surgery follow-up," "Immunizations," "overdue payments." This gives your staff extraordinary control over who to call, when and how often.

AppointmentCall removes the communication barriers experienced by busy offices and allows you to provide more communication more often to every client.

AppointmentCall is designed for front office ease of use. Simply plug the system in to at least one phone line, install the software on your PC, record an appointment reminder message and it begins calling automatically. Your staff can set AppointmentCall up to deliver automated messages to ten patients or an entire patient population of hundreds.

AppointmentCall integrates with many practice management software packages. In most cases you may be able to use your existing practice management software programs.

Need an information hotline? Set one up fast with AppointmentCall.

Full-featured interactivity and an onboard database of more than 1,000 names means virtually any patient data can be spoken: Names, dates, dollar amounts, dollar balances, schedules - if it resides in your database, AppointmentCall For Windows speaks it. Clients can call in 24-hours a day and access their information with HIPAA-compliant, passcode-protected security.

Powerful reporting capabilities prove your attempts to communicate to clients.

Reports allow you to verify your attempts to communicate appointment information to clients, giving your practice vital information that your office is working to improve client services.

Windows software is intuitive and easy-to-use.

Even though it's easy to use with both Windows and web-based software, full training is included with the system, and one year of toll-free technical support is always available to assist you if needed.

Industry-leading training, tutorials and support keeps training time down, productivity up.

AppointmentCall includes training, the industry's easiest-to-read user's guide and the best support and warranty program available. Our technicians work one-on-one with your staff to automate many common tasks so once the system is set you never touch it again. Or set it yourself to accomodate your particular client communication strategy.

AppointmentCall generates service improvements your clients will appreciate and your staff will love:

• It reduces no-shows through automated phone and email notification of appointments; printed reports highlight empty slots so they can be filled with productive visits.
  
• It improves AR overhead through automated notification of overdue payments, helps to reduce your overhead and keeps revenue coming in the door.
  
• It keeps your office staff off the phone and focused on more productive patient service tasks. AppointmentCall allows your practice to provide better overall client services, allowing you to improve office productivity by removing the day-to-day calling efforts required of your staff so better attention can be paid to client services.

To order, please contact:

Haisten Merchant Services

your NDCHealth Value-Added Reseller, at 805.688.8640

or email sales@hmsmed.com.